November 15, 2018
JOHN WAYNE AIRPORT LAUNCHES NEW “HELPING HANDS” PROGRAM
SANTA ANA, Calif. – John Wayne Airport (JWA) understands that traveling through an airport can be a difficult experience for individuals with hidden disabilities. The Airport today announced a new “Helping Hands” program designed to lend a hand to travelers, families and caregivers by providing assistance and support to ease their experience while traveling through the Airport. “Helping Hands” is a free service available daily from 6 a.m. to 11 p.m.
“Our team at JWA understands that all guests are unique and may require different levels of support specific to their needs,” said Barry Rondinella, Airport Director. “Our friendly staff are specially trained to assist travelers and their families with sensitivity and understanding to provide a superior guest service while helping them navigate the Airport.”
Pictured (left to right): Barry Rondinella, John Wayne Airport Director; OC Autism Mascot “Austin;”
Julie Chau Diep, OC Autism Founder and Executive Director;
Max Behura; and Nathaniel Behura, Autism Advocate.
Guests utilizing “Helping Hands” can receive assistance with the following:
- Facilitating calls to the Transportation Security Administration (TSA) and arranging for TSA Cares support, as well as assistance with airlines.
- Guidance during the arrival, check-in, security and boarding processes.
- Arranging tours to help prepare guests before travel.
- An optional bracelet to inform Airport employees that a little more time may be needed to prepare for check-in and security screening, and extra care may be required while traveling through the Airport.
Before arrival, guests are encouraged to inform staff of their special assistance needs by calling 949-252-5200 or emailing firstname.lastname@example.org. At the Airport, guests may dial “0” from any white Courtesy phone located throughout the Terminal.
To learn more about “Helping Hands” or to schedule a tour, please visit www.ocair.com/communityrelations/helpinghands or call 949-252-5200.
To receive John Wayne Airport news releases automatically, go to www.ocair.com and click Subscribe.