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Airline Dispute Resolution Process

It is the policy of John Wayne Airport, Orange County (JWA), to work collaboratively with airlines to resolve operational disputes in a timely and fair manner.

Prior to filing a formal dispute, the local station management of the airline shall take steps to resolve the issue with the relevant JWA division.  This may include but is not limited to the following situations:  For any Airport identification badge and access control issues, the local airline Authorized Signatories will coordinate directly with JWA’s Operations Division; For any facility discrepancy issues,  the local airline station management shall coordinate directly with OC Public Works – Airport Maintenance, and for any issues arising between tenants (i.e., tenant improvement),  the local airline station management should coordinate directly with JWA’s Business Development Division. 

Airlines are encouraged to avail themselves of the various committee resources prior to submitting a formal dispute claim.  The committee resources include:  JWA’s Airport Airline Affairs Committee, Airline Affairs Ad-Hoc Committee, and Tenant/Station Manager Committee.

A formal dispute may be initially filed with JWA’s Deputy Airport Director of Business Development by mail, overnight delivery, hand delivery, or email and is considered filed on the date JWA receives a complete dispute during normal business hours, which are Monday through Friday, between 8 am and 5 pm, excluding County observed holidays.  The dispute must be filed to the following contact:

John Wayne Airport, Orange County
Attention: Deputy Airport Director, Business Development
3160 Airway Avenue
Costa Mesa, CA 92626
Telephone: (949) 252-5291

For the complete requirements of what must be included in a formal dispute and the full dispute resolution process, please view the policy and procedure below.