Accessible Services

John Wayne Airport offers information about accessible traveler services to help passengers prepare for a safe and enjoyable air travel experience. Additional information about traveling through John Wayne Airport is available in the Travel Tips and Traveler Services sections.

Planning Your Trip

Plan on getting to the Airport no later than the recommended airport arrival time. Please contact your airline in advance if you need to arrange special accommodations at the Airport.


Elevators are located in in all parking structures, the Ground Transportation Center, next to the escalators near the Terminal exits and at Gate 1A (for commuter flights).

Ground Transportation

Shuttle and taxi companies offer wheelchair accessible vans. For faster service, it is recommended to make reservations before arriving at the Airport.

Public transportation information for travelers with disabilities is available by contacting OCTA ACCESS Services (ADA) at (877) OCTA-ADA. To use OCTA Access passengers must be certified by OCTA prior to use.

View more details about ground transportation services...

Accessible Parking

Extra wide accessible parking spaces are conveniently located in all parking facilities at the Airport. Vehicles parking in accessible spaces must display a valid Disabled Person Parking Placard or License Plate. Valet Parking has wheelchair access.

Please note that at this time, Terminal parking is accessible from the Departure (upper) Level only.

View more details on accessible parking...

Helping Hands Personalized Travel Assistance

John Wayne Airport understands traveling through an airport can be a difficult experience for individuals with hidden disabilities, such as Autism. To ease some of the stress associated with airport travel, our John Wayne Airport Helping Hands team is here to assist you.

Please visit the Helping Hands Personalized Travel Assistance page for more information.

This service is provided at no charge and is available daily from 6 am – 11 pm.

Terminal Loading/Unloading Zones

The white curb areas are ADA accessible on both the Departure (upper) and Arrival (lower) Levels. Cars may be briefly stopped for loading and unloading. Curbside parking is not allowed. Please do not leave your car unattended at the curbside.

Restrooms and Drinking Fountains

All restrooms are wheelchair accessible. Accessible drinking fountains are available near the restrooms in all terminals.

Security Checkpoints: TSA Cares Helpline

Do you have questions about security procedures at the Airport? Travelers with medical conditions and disabilities can call the Transportation Security Administration (TSA) toll-free at (855) 787-2227 prior to traveling to ask questions about screening policies, procedures and about what to expect at the security checkpoints.

The TSA Cares line is staffed Monday through Friday from 6 a.m. until 6 p.m. PST, excluding federal holidays. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail

TSA recommends that travelers call approximately 72 hours ahead of travel so that TSA Cares has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located at the airport when necessary. (View more information about the TSA Cares Helpline...)

Service Animals

JWA travelers who are accompanied by service animals can now enjoy the convenience of an Animal Relief Area while at the Airport.

Pet and Service Animal Relief Area at JWA in Terminal A Pet and Service Animal Relief Area at JWA in Terminal C Pet and Service Animal Relief Area at JWA on the secure side near Gates 12 and 13

Animal Relief Areas are available at the Airport and can be found on the Arrival (lower) Level outside of Terminal A near the entrance to Parking Structure A1, outside of Terminal C near the entrance to Parking Structure C and on the secure side of the Terminal near Gates 12 and 13. Owners are asked to clean up after their animals, using the waste disposal bags and receptacle provided.

Please be advised that - with the exception of service animals - uncaged animals are not allowed in the Terminal.

Telecommunication Devices (TDD/TTY)

Telecommunication Devices for the Deaf (TDD) are available on the Arrival (lower) and Departure (upper) Levels (see Terminal Map).

Contact Customer Relations via TTY at (949) 955-9153.

Visual Paging

Visual pages can be displayed on all flight information monitors upon request by calling Customer Relations at (949) 252-5200 or by dialing 0 at a White Courtesy Phone.


Wheelchair assistance is available from airlines and curbside skycaps at no charge. Skycaps may also assist with baggage. To request wheelchair assistance, please visit your airline's ticket counter. For faster service, we recommend you contact your airline in advance to arrange assistance. Those wishing to transport a battery-powered wheelchair aboard an aircraft should make arrangements with their airline in advance.