Frequently Asked Questions (FAQ)

How early should I be at the Airport before a flight?

The Airport recommends passengers plan to arrive 1-1/2 to 2 hours prior to the scheduled flight departure time to find parking, go through security screening and get to the gate on time.

Can I pick up or drop off passengers at the curb?

Yes, but the white curb is for the immediate loading and unloading of passengers only. When picking up passengers, it is best to park in the Terminal Parking Structures. The rate is an economical $2 per hour, and dedicated two-hour parking spaces are available on the lower level of the A1, B2 and C structures. Greeters can then wait for their party either in the ticket counter area on the Departure (upper) Level or in the baggage claim area on the Arrival (lower) Level.

Can I pick up (arriving) passengers from the Departure Level roadway?

Yes, John Wayne Airport encourages this after 9:00 am when the Departure (upper) Level is less congested than the Arrival (lower) Level.

How do I get to John Wayne Airport?

John Wayne Airport can be accessed by the San Diego (I-405) Freeway, the Costa Mesa (SR-55) Freeway, and the Corona Del Mar Freeway/San Joaquin Hills Transportation Corridor Toll Road (SR-73).

Terminal Address:

Thomas F. Riley Terminal
18601 Airport Way
Santa Ana, CA 92707

Where can I park at John Wayne Airport?

John Wayne Airport offers several parking options: Terminal Parking Structures (A1, A2, B2, C), curbside Valet Parking and Main Street (Off-Airport) Parking. All parking facilities are available for short- and long-term parking.

Is there someone available at the Airport to talk to for information and assistance?

Airport Information Booths are located in the Baggage Claim areas (lower level) across from Carousels 2 and 3. John Wayne Airport employees are available to answer Airport- or tourism-related questions.

Customer Relations may be reached for assistance by dialing "0" from any White Courtesy Phone or by calling (949) 252-5200.

Ambassadors or "red coats" volunteer their time to assist travelers. The John Wayne Airport Ambassadors are stationed on the Departure Level during the busiest travel times and provide Airport users with friendly, knowledgeable service.

Is there a USO facility at John Wayne Airport?

USO at John Wayne AirportJohn Wayne Airport invites military service members to utilize the new USO at the Airport. Located in Thomas F. Riley Terminal B, on the Arrival (lower) Level next to Baggage Carousel 4, the Bob Hope USO at John Wayne Airport features a stocked canteen, movies and video games, travel assistance and Wi-Fi at no cost to troops and eligible guests. Active and reserve members and their dependents are welcome, as well as military retirees on a space available basis.

The USO Center is open 365 days a year from 6 a.m. to 10 p.m.

View more information about the Bob Hope USO...

Where can I find up-to-date arrival and departure information?

Arrival and departure information may be found at or by contacting an Airport Communications Operator by dialing "0" from any White Courtesy Phone or by calling (949) 252-5200.

Does John Wayne Airport have any Trusted Traveler Programs, such as Global Entry or TSA Pre✓®?

Global Entry

John Wayne Airport, in partnership with U.S. Customs and Border Protection (CBP), offers Global Entry to pre-approved, low-risk travelers arriving into Orange County from international destinations for expedited CBP clearance.

Please note that John Wayne Airport is not a Global Entry Enrollment Center.

Visit the CBP Global Entry website for more information on the programs and local enrollment centers.

TSA Pre✓®

The Transportation Security Administration (TSA) Pre✓® program is also available to eligible passengers traveling domestically flying on participating airlines, as well as those who are members of CBP Trusted Traveler programs, including Global Entry, SENTRI and NEXUS.

Visit the TSA Pre✓® website for more information on the programs.

Can I meet my party at the gate?

No, only ticketed passengers are allowed beyond the security checkpoints.

Does John Wayne Airport offer Wi-Fi?

John Wayne Airport is pleased to provide free Wi-Fi to passengers throughout the Thomas F. Riley Terminal concourses. Under available wireless networks, choose "JWAFREEWIFI."

Does John Wayne Airport offer electric vehicle chargers?

JWA travelers who drive electric vehicles can charge their vehicles while they are away. The JWA parking lot on Main Street has 10 charging stations for electric vehicles which are available to all JWA guests.

Electric vehicle charging stations in action

Are electrical power outlets available to charge electronic devices while waiting for a flight?

Electrical power outlets are available in most gate areas between the backs of the passenger seating rows. Work stations are also available throughout Terminal C gate areas. These services are offered at no cost to travelers.

Does John Wayne Airport have a Lost and Found department?

If an item has been lost at the Airport, John Wayne Airport Police Services may be able to help. Call (949) 252-5140 to check on the lost item. Inquiries concerning items lost on an airplane should be directed to the airline.

Does John Wayne Airport have a currency exchange service?

John Wayne Airport does not offer currency exchange services.

The following services are located near the Airport:

Bank of America* link
18622 MacArthur Blvd
Irvine CA 92612
(949) 260-5800

City National Bank* link
Orange County Airport Branch
18111 Von Karman Avenue, Suite 100
Irvine, CA 92612
(949) 223-4007

Travelex World Wide Money link
South Coast Plaza
3333 Bristol Street, Suite 1874
Costa Mesa, CA 92626
(714) 751-1203

Travelex World Wide Money link
Downtown Disney
1565 S. Disneyland Dr., Suite 104
Anaheim, CA 92802
(714) 502-0811

Wells Fargo - Orange County Airport link
4590 Macarthur Blvd, Suite 150
Newport Beach, CA 92660
(949) 250-3207

* for bank customers only

Does John Wayne Airport have Animal Relief Areas?

JWA travelers who are accompanied by service animals can now enjoy the convenience of an Animal Relief Area while at the Airport.

Pet and Service Animal Relief Area at JWA in Terminal A Pet and Service Animal Relief Area at JWA in Terminal C Pet and Service Animal Relief Area at JWA on the secure side near Gates 12 and 13

Animal Relief Areas are available at the Airport and can be found on the Arrival (lower) Level outside of Terminal A near the entrance to Parking Structure A1, outside of Terminal C near the entrance to Parking Structure C and on the secure side of the Terminal near Gates 12 and 13. Owners are asked to clean up after their animals, using the waste disposal bags and receptacle provided.

Please be advised that - with the exception of service animals - uncaged animals are not allowed in the Terminal.

Does John Wayne Airport have a Nursing Mother’s Lounge?

Mothers traveling through John Wayne Airport have access to a new Nursing Mother’s Lounge. Located post-security between Gate 11 and Gate 12, the private space features comfortable seating, a sink with running water, electrical outlets, adjustable lighting and artwork from JWA’s annual aviation-themed student art contest.

Mother and baby in Nursing Mother's Lounge, decorated with artwork from the JWA Student Contest Outside walls of Nursing Mother's Lounge decorated with student artwork

How far is John Wayne Airport from Disneyland?

John Wayne Airport is located approximately 14 miles from Disneyland.

Is there a change machine at the Airport?

No, there are no change machines, but pay phones do accept credit cards.

If you have not found what you are looking for, please email us at or contact an Airport Communications Operator by calling (949) 252-5200.