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John Wayne Airport Announces the Results of its 2013 Passenger Survey

In December, John Wayne Airport (JWA) issued the results of its 2013 Passenger Survey. Conducted last summer by The Redhill Group, the project included a telephone survey of Orange County residents and an intercept survey of passengers, both visitors and residents, interviewed in the Thomas F. Riley Terminal. The survey was the eighth in a series, conducted since 1994, designed to measure traveler preferences and satisfaction.

Passengers in Terminal C

JWA continues to earn exceptionally high approval ratings from both residents and visitors. Passengers gave JWA high grades for overall service, satisfaction and convenience, with the highest marks in the areas of safety, customer service and cleanliness of the Airport. Some of the survey highlights include:

  • Ninety-five percent of telephone survey respondents and 98 percent of intercept respondents give JWA either an "A" or "B" for overall satisfaction, continuing the upward trend in overall satisfaction over the past decade;

  • Ninety-two percent of telephone survey respondents and 84 percent of intercept respondents cite convenient location as their top reason for choosing JWA;

  • Feeling safe and secure, customer service and cleanliness of the airport facilities received "A" ratings from telephone and intercept respondents.

  • Both telephone survey respondents and intercept respondents report JWA provides excellent travel services and is an asset to Orange County;

  • Pleasure and leisure travelers represented 46 percent of intercept respondents, followed closely by business travelers at 41 percent.

"Our 2013 survey confirms that passengers continue to count on John Wayne Airport to deliver safe and convenient air travel," said Alan L. Murphy, Airport Director. "We appreciate the high marks that Orange County residents and visitors have given to JWA and will continue to work with our many airport partners to maintain their confidence and their business."

View the John Wayne Airport Passenger Survey (pdf) results.

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John Wayne Airport - Eddie Martin Administration Building, 3160 Airway Avenue, Costa Mesa, CA 92626