Building on Excellence
At John Wayne Airport, we’re always working hard to make your airport experience better. In 2016, we made significant progress on our three-year plan to modernize Riley Terminals A and B and bring these 26-year-old facilities to the same standard of excellence as Terminal C. In 2016, we completed one-third of the work on this important renovation and construction project, which will ultimately provide a major seismic retrofit, and a variety of architectural, aesthetic and technology upgrades. This work is happening strategically to minimize impacts to our guests.
We’re always working hard to make your airport experience better.
Another Record-Setting Year:
Nearly 10.5 Million Annual Passengers
As a healthy economy continues to encourage air travel, John Wayne Airport served more commercial passengers in 2016 than any year in its history (nearly 10.5 million)—surpassing last year’s record for the Airport. We also facilitated the entry of two new carriers—Horizon Air with service to Santa Rosa/Sonoma and Reno/Tahoe, and Compass Airlines (dba Delta Connection) to Salt Lake City.
John Wayne Airport released its 2015 Passenger Survey results, measuring traveler preferences and satisfaction. We learned 96% of telephone survey respondents and 99% of intercept respondents gave the Airport either an “A” or “B” for overall satisfaction.
Our 2015 Interactive Annual Report took first place at the Airports Council International-North America’s (ACI-NA) Marketing, Communications and Customer Service Awards.
Positive guest ratings continue to soar, including our recent designation as the second favorite medium-hub Airport in the U.S. based on findings from a 2016 Travelers’ Choice survey from the TripAdvisor community.