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John Wayne Airport, Orange County
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Ambassador Program

John Wayne Airport is fortunate to have approximately 60 dedicated local citizens acting as volunteer “Ambassadors." The objective of the Volunteer Ambassador Program is to provide Airport users with friendly, informed service that enhances their experience at John Wayne Airport.

“Goodwill” Ambassadors are trained in customer service to assist passengers with any questions they have about John Wayne Airport’s facility or services. Information they provide includes directions to particular airlines, gates, restaurants, restrooms, phones, and rental car counters.

Although open to adults of all ages, the majority of Ambassadors are retired individuals interested in the field of air travel.

They serve a four-hour shift twice a month and are stationed in the concourse areas near the security screening points. Each Ambassador wears a uniform consisting of a red blazer or vest, khaki pants, white shirt and a “May I Help You?” button, so travelers needing assistance can easily identify them.

The Airport has not only received overwhelmingly positive feedback from Airport users and tenants, but from the volunteers themselves. As one of our dedicated volunteers says (who has been with us since the program’s inception in July 1998) “I am so proud to be a part of this wonderful Program. With all of the frustrations associated with traveling these days, I am thrilled to help make traveling through John Wayne Airport a pleasurable experience.”

Ambassador Profile:

Together the volunteer Ambassadors bring a wealth of experience to the Airport. Here’s a sample:

Languages spoken:

Arabic, Dutch, French, German, Hindi, Italian, Japanese, Portuguese, Spanish and Swahili

Professions:

Banking, aviation, social work, consumer affairs, engineering, marketing, international affairs, public relations, real estate, insurance, sales, military, teaching and computers

Our volunteers are truly “Ambassadors,” not only for John Wayne Airport, but for all of Orange County.

Contact

Jill Matthews at jmatthews@ocair.com or (949) 252-5168 for more information on the JWA Volunteer Programs.

Visit the County of Orange website for County Volunteer Opportunities.