News Releases

December 14, 2009


Santa Ana, California - A John Wayne Airport survey, conducted in July 2009 by the Redhill Group, indicates high levels of satisfaction with the Airport among Orange County residents and visitors. Results were reported from an "Intercept" survey conducted with passengers in the Riley Terminal and a "Telephone" survey conducted with Orange County residents only.

Both telephone and intercept respondents gave higher overall marks to JWA than in previous years. Ninety-five percent of telephone respondents and 98% of intercept respondents gave John Wayne Airport an overall grade of either "A" or "B." Ninety-six percent of telephone respondents (Orange County residents) feel that "JWA provides excellent travel services and is a great asset to Orange County" or that "John Wayne Airport facilities and services are good and meet my travel needs."

The highest rated attribute for JWA by both telephone and intercept respondents was "feeling safe and secure at the Terminal." Travelers also continue to give JWA high marks for cleanliness of the Terminal.

The 2009 results reflect a continued shift toward leisure travel and away from business travel. In 2009, more travelers reported leisure as the purpose for their visit (56%) than in 2007 (48%) and in 2005 (40%). Thirty-seven percent of intercept respondents reported traveling for business this year compared with 42% in 2007 and 45% in 2005.

The Intercept survey was conducted with 862 travelers in the Riley Terminal between July 22 and July 28, 2009 providing a margin of error of plus or minus 3.3% at a 95% confidence level. The Telephone survey included a total of 406 respondents which provides a statistical margin of error of plus or minus 4.9% at a 95% confidence level.

For more information on the JWA Passenger Survey results, a copy of the report can be viewed here:

John Wayne Airport (SNA) is a self-supporting enterprise, owned and operated by the County of Orange, serves nearly nine million passengers annually and is governed by the five-member Orange County Board of Supervisors.

# # #