Common Use Passenger Processing System (CUPPS)

BACKGROUND

One of the most exciting and customer-friendly elements of the Airport Improvement Program is the implementation of a Common Use Passenger Processing System (CUPPS). John Wayne Airport (JWA) is the first airport in the United States to implement this new state-of-the-art technology throughout its terminal, designed to improve the check-in and boarding processes for both passengers and air carriers. The CUPPS project includes the installation of new hardware, software, LED/LCD screens and cabinetry or "millwork" throughout the Thomas F. Riley Terminal.

Like they do at many airports across the country, airlines have used their own computer systems and infrastructure for passenger check-in and boarding at JWA. This mix of different systems can result in an inconsistent passenger experience, but it also limits carriers to providing service only at those ticket counters and gates that are equipped with their systems.

With CUPPS, JWA passengers can now choose from any self-serve kiosk to check-in and print boarding passes – regardless of which airline they're flying or which terminal they're using. All check-in kiosks have the same user-friendly look and feel. Checking in with a ticket counter agent can also be easily accomplished at the newly designed ADA-compliant ticket counters. A row of LED/LCD monitors at the counters greet passengers with clearly presented airline logos and important airport/airline information. The efficient counter can be seen at the gates, where new counters and gate signage welcome travelers. New digital signage pylons at the gates direct arriving passengers to their baggage carousel which are equipped with new LED/LCD displays showing flight and baggage claim information. New LED/LCD screens have also been installed to display flight information in several locations throughout the Riley Terminal. In addition, airlines will be able to utilize any gate at JWA – not just the gates that are equipped with their computer systems – providing them with greater flexibility and efficiency.

The CUPPS project includes the installation of new flight information display screens
with up-to-the minute arrival and departure information.

TIMELINE

Terminal C, scheduled to open on November 14, 2011, is built and equipped with the new CUPPS technology. Replacement of counters and flight information displays in the gate areas of Terminals A and B have been completed in time for the opening of Terminal C.  Ticket counters, kiosks and the remaining flight information displays in Terminals A and B will be replaced after the new Terminal C opens.

BUDGET

The CUPPS project is estimated to cost $24.0 million.

CONTRACTOR

Program Manager:	Parsons (www.parsons.com) Selection: March 7, 2006 Contract Award: June 27, 2006
Design-Build Contractor:	Snyder Langston (www.snyder-langston.com) Contract Award: August 31, 2010
Design-Build Subcontractor: (IT Systems)	Ultra Electronics Airport Systems (www.ultra-as.com) Contract Award: August 31, 2010
Millwork (Terminal C):	McCarthy Building Companies, Inc. (www.mccarthy.com) Contract Award: July 21, 2009

The Airport Improvement Program includes construction of a new South Remain-Over-Night (RON) aircraft parking area, a new multi-level Terminal C with six new commercial passenger gates, new security checkpoints, new commuter facilities as well as new Parking Structure C and a Central Utility Plant.

Last updated: November 2011